Effective Date: 18.7.2025
Welcome to A1 Skin Clinic (“we”, “our”, or “us”). By accessing or using our website, subscribing to our services, or visiting our clinic, you agree to the following Terms and Conditions. Please read them carefully.
1. General Information
A1 Skin Clinic is an Australian-based skincare and cosmetic service provider. These Terms apply to all users of our website and clients subscribed to our services. You must be at least 18 years old or have guardian consent to access treatments.
2. Subscription-Based Services
Our clinic operates on a subscription model, offering members consistent access to a curated range of skincare and cosmetic treatments.
- Subscriptions are billed monthly or annually depending on the plan you choose.
- Your subscription includes access to treatments outlined in your selected package.
- Unused services may not carry over to the next billing cycle unless explicitly stated in your plan.
- Subscription terms and inclusions are outlined at the time of sign-up.
3. Booking & Cancellations
- Bookings can be made online, by phone, or in person.
- While no deposits are required, we request at least 24 hours’ notice for cancellations or rescheduling.
- Repeated no-shows or late cancellations may result in temporary suspension of booking privileges.
4. Medical Disclosure
Clients are responsible for disclosing any medical conditions, medications, or allergies prior to receiving treatment. This information is critical for ensuring safe and effective procedures.
5. Results Disclaimer
Results may vary based on individual factors. While we strive for the best outcomes, A1 Skin Clinic does not guarantee specific results. Our treatments are cosmetic and non-medical in nature unless otherwise stated.
6. Payments & Refund Policy
- All subscriptions are paid upfront at the start of each billing period (monthly or annually), depending on your selected plan.
- We also offer Afterpay, which allows eligible customers to pay in 4 interest-free installments.
- Subscription payments are non-refundable, except where required under the Australian Consumer Law.
- If your payment fails or your Afterpay account is in arrears, access to treatments may be paused until payment is resolved.
- You may cancel your subscription at any time, and your access will continue until the end of the current paid term.
7. Gift Vouchers & Promotions
- Gift vouchers are valid for 12 months from the date of issue unless otherwise stated.
- Vouchers and promotions cannot be used in conjunction with subscription packages unless specified.
8. Privacy & Confidentiality
We respect your privacy under the Privacy Act 1988 (Cth). All personal and medical information shared with us is kept confidential and used solely for clinical and operational purposes.
9. Liability
You acknowledge the risks associated with cosmetic treatments. While we follow all safety protocols, A1 Skin Clinic is not liable for adverse outcomes unless due to proven negligence.
10. Refusal of Service
We reserve the right to refuse or discontinue service to anyone behaving inappropriately, under the influence, or exhibiting unrealistic expectations.
11. Website & Content Use
All content on our website is for informational purposes only and is not a substitute for professional medical advice. We do our best to ensure accuracy but are not liable for errors or outdated information.
12. Changes to Terms
We may update these Terms from time to time. Continued use of our services indicates acceptance of the latest version.
13. Governing Law
These Terms are governed by the laws of Victoria, Australia, and subject to the Australian Consumer Law (ACL) framework.
14. Contact Us
Email: info@a1skinclinic.com.au
Phone: 1300 217 546
Address: 60 Major Rd, Fawkner VIC 3060, Australia