Effective Date: 18.7.2025
At A1 Skin Clinic (“we”, “us”, or “our”), your privacy is important to us. This Privacy Policy outlines how we collect, store, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, subscribing to our services, or visiting our clinic, you consent to the practices described in this policy.
1. What Personal Information We Collect
We may collect the following types of personal information:
- Identity details: Full name, date of birth, gender.
- Contact details: Address, phone number, email address.
- Medical information: Health history, medications, allergies, skin conditions (where relevant to treatment).
- Payment information: Credit/debit card details (processed securely), Afterpay account details.
- Technical data: IP address, browser type, operating system, website usage data.
- Marketing preferences: Opt-in/opt-out choices for promotional emails or SMS.
2. How We Collect Your Information
We collect personal information through:
- Our website forms and online bookings
- Subscription sign-ups
- In-clinic registration forms
- Emails, phone calls, and messages
- Cookies and website tracking tools
- Afterpay and third-party payment processors (only limited data)
3. Why We Collect Your Information
We collect, hold, and use your personal information for the following purposes:
- To provide skincare and cosmetic services tailored to your needs
- To manage your subscription and treatment bookings
- To assess your medical suitability for certain treatments
- To communicate with you about appointments, updates, or follow-ups
- To process payments and issue invoices or receipts
- To respond to inquiries and customer service requests
- To comply with legal or regulatory requirements
- To send marketing and promotional communications (with your consent)
4. Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We may disclose your information to:
- Our staff and qualified professionals involved in your care
- Third-party service providers (e.g. IT, payment processors, booking software) under strict confidentiality
- Legal authorities, if required by law or regulation
- Afterpay or other financial partners when you use their services
All third-party providers are required to protect your information and only use it for the services they provide to us.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
- Secure servers and data encryption
- Clinic management software with restricted access
- Staff confidentiality agreements and training
- Regular cybersecurity reviews and secure backups
6. Access & Correction
You have the right to request access to the personal information we hold about you and to request correction if it is inaccurate or outdated.
To make such a request, please contact us using the details at the end of this policy. We will respond within a reasonable timeframe and may require proof of identity.
7. Marketing & Communication
We may send you updates, reminders, offers, and other communications via email or SMS. You can opt out of these communications at any time by:
- Clicking the “unsubscribe” link in our emails
- Replying “STOP” to SMS messages
- Contacting us directly to update your preferences
8. Cookies & Website Analytics
Our website uses cookies and tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can disable cookies in your browser settings, but this may limit certain website features.
We may use Google Analytics or similar tools to collect anonymous usage data. This does not identify individual users.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies before providing your information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or business practices. The latest version will always be available on our website. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
For questions, concerns, access requests, or complaints related to your personal information or this Privacy Policy, please contact:
A1 Skin Clinic
Email: info@a1skinclinic.com.au
Phone: 1300 217 546
Address: 60 Major Rd, Fawkner VIC 3060, Australia
We take privacy complaints seriously and will respond within a reasonable time.